Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, contact us, or use our services. This may include:

• Name, email address, and contact information
• Company information and project details
• Communications with our team
• Usage data and analytics

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices and support messages
• Respond to comments, questions, and customer service requests
• Communicate about products, services, and events

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy. We may share information with trusted partners who assist us in operating our website and conducting business.

4. Data Security

We implement appropriate security measures to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

Under GDPR and other applicable laws, you have the right to:

• Access, update, or delete your personal information
• Object to processing of your personal information
• Request data portability
• Withdraw consent at any time

6. Cookies

We use cookies and similar technologies to enhance your experience, analyze usage, and assist in marketing efforts. You can control cookie settings through your browser preferences.

7. Contact Us

If you have questions about this Privacy Policy, please contact us at:

8. Refund Policy

Payments made to HeyGlobal Technologies FZCO for services are generally non-refundable, as we allocate dedicated resources and begin work promptly after onboarding.

However, if you are dissatisfied with the service quality or delivery, please reach out to us at support@heyglobal.co within 7 days of project start. We are committed to resolving concerns in good faith and may, at our sole discretion, offer partial refunds or service credits based on the specific case.