Privacy Policy

1. Who We Are

This Privacy Policy explains how HeyGlobal FZ-LLC ("HeyGlobal", "we", "us") collects, uses, shares and protects personal data when you visit heyglobal.co, contact us, or engage our services. For the personal data described here, HeyGlobal acts as the data controller.

If you have any questions or wish to exercise your rights, contact us at hello@heyglobal.co.

2. Information We Collect

Information you provide directly — for example when you submit a form, book a call, start a chat or email us:

• Name, email address, phone number and other contact details
• Company name, role and project details
• The content of your messages, chat conversations and support requests

Information we collect automatically when you use our website:

• Device and browser type, operating system and language
• IP address and approximate location (country / city level)
• Pages viewed, links clicked, referring URLs and time spent
• On-page behaviour such as scrolling, clicks and session recordings (via our analytics tools)
• Cookie identifiers and advertising identifiers

3. Cookies & Similar Technologies

We use cookies, local storage and similar technologies for the following purposes:

• Essential — required for the site to function and to remember your preferences
• Analytics & performance — to understand how visitors use the site and improve it
• Advertising — to measure ad performance and show you relevant ads on other platforms
• Live chat — to operate our chat widget

You can control or delete cookies through your browser settings and opt out of advertising cookies as described in Section 4. Blocking some cookies may affect how parts of the site work.

4. Analytics, Advertising & Third-Party Tools

We use the third-party services below. These providers may collect data directly through your browser and process it under their own privacy policies:

• Google Ads — conversion tracking and remarketing, to measure our advertising and show relevant ads across the Google network
• Microsoft Clarity — analytics, heatmaps and session recordings to understand how visitors interact with our pages
• Tawk.to — the live-chat widget we use to talk with you and keep a record of the conversation
• Vercel — website hosting and infrastructure

You can manage ad personalisation in your Google Ad Settings, and opt out of third-party advertising cookies at optout.aboutads.info or youronlinechoices.eu. See the privacy policies of Google, Microsoft and Tawk.to for more detail.

5. How We Use Your Information

We use the information we collect to:

• Provide, operate and improve our website and services
• Respond to your enquiries, chat messages and support requests
• Send service communications and, where permitted, marketing about our services
• Measure and optimise our advertising and marketing campaigns
• Analyse usage and improve the performance and content of our site
• Comply with legal obligations and protect our rights

6. Legal Basis for Processing

Depending on where you are, we process your personal data on the basis of your consent (for example, for non-essential cookies, analytics, advertising and marketing), the performance of a contract with you, our legitimate interests in operating and promoting our business, and compliance with legal obligations. Where we rely on consent, you can withdraw it at any time.

7. How We Share Information

We do not sell your personal data. We share it only with: the service providers listed in Section 4, who process data on our behalf under appropriate agreements; our professional advisers; and authorities where required by law or to protect our rights. Some of these providers are located outside your country.

8. International Data Transfers

We operate from the UAE and work with clients and providers in Saudi Arabia, the UAE, the United States and elsewhere. Your personal data may be transferred to and processed in countries other than your own, including the United States. Where we transfer data internationally, we take steps to protect it in line with applicable data protection laws, including the Saudi PDPL and the UAE PDPL.

9. Data Retention

We keep personal data only for as long as necessary for the purposes described in this policy, to comply with our legal obligations, resolve disputes and enforce our agreements. When it is no longer needed, we delete or anonymise it.

10. Your Rights

Subject to your local laws, you can request access to, correction, updating or deletion of your personal data; object to or restrict certain processing; request portability; and withdraw consent at any time. To exercise any right, email us at hello@heyglobal.co. We will respond within the timeframes required by applicable law.

11. Saudi Arabia (PDPL / SDAIA)

If you are in the Kingdom of Saudi Arabia, we process your personal data in accordance with the Personal Data Protection Law (PDPL) and its regulations, overseen by the Saudi Data & AI Authority (SDAIA). You have the right to be informed about how your data is used, to access it, to request its correction, and to request its destruction, as well as to withdraw consent. If you believe your rights have been infringed, you may lodge a complaint with SDAIA.

12. United Arab Emirates (PDPL)

If you are in the UAE, we process your personal data in accordance with Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (UAE PDPL). You have the right to access, correct, delete, restrict and object to the processing of your personal data, and to withdraw consent.

13. United States (California)

If you are a California resident, under the CCPA/CPRA you have the right to know what personal information we collect and how we use it, to request its deletion or correction, and to opt out of the "sale" or "sharing" of personal information for cross-context behavioural advertising. We do not sell personal information for money. To opt out of ad-related sharing, use the cookie and ad controls described in Section 4. We will not discriminate against you for exercising your rights.

14. Data Security

We implement appropriate technical and organisational measures to protect personal data. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

15. Children's Privacy

Our website and services are intended for businesses and are not directed to children. We do not knowingly collect personal data from anyone under 18. If you believe a child has provided us personal data, contact us and we will delete it.

16. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version here and change the "Last updated" date above. Where changes are significant, we will communicate them as appropriate.

17. Contact Us

For any privacy questions or to exercise your rights, contact us at: